Enjoy 50% OFF all handbags during the summer sale! (discount taken at checkout)

We want you to be happy with your purchase. If you are not delighted with your order for any reason, we will accept the return of full-priced items within 30 days from the day the order was shipped. Items must be in new, unused condition, with original tags attached and also accompanied by the original Gregory Sylvia receipt/invoice.

Credit for your returned item(s) will be refunded back to your account (less original shipping cost) in the same form of payment in which it was received. The credit should appear on your next statement.

Please return your item(s) to the following address:

Gregory Sylvia, LLC
Returns Department
13000 S. Tryon St.
Suite F-170
Charlotte, NC. 28278

Lost or stolen Items

After an item has been shipped it is no longer under the care of Gregory Sylvia, LLC.  We offer Signature Confirmation as a shipping option for an additional fee of $2.50.  By not choosing a Signature Confirmation shipping option you waive the requirement to provide a signature in order for your package to be delivered.  If your package is lost or stolen, please contact the carrier of the item with your tracking number to report the problem and start a case investigation.


Personal Information

For purposes of this privacy policy, "personal information" means any information by which someone can be personally identified, including name, address, telephone number, email address, billing and account information, credit or debit card information, and other information incidental to providing goods or services. We collect personal information from you only when you voluntarily provide us with this information, such as when placing an order through the website or when contacting us with a comment or question; signing up to receive emails about our latest products and services.


Handbags & Wallets

We offer a 1 year warranty against manufacture defects on our handbags and wallets. Items under warranty can be returned using a pre-paid return label provided by Gregory Sylvia, LLC. A fee of $7 handling fee will be deducted for all items returned via mail.  Proof of purchase must be provided and Gregory Sylvia staff will determine if the damage is repairable or offer an exchange for equal or lesser value. If the problem was caused by reasons other than materials quality or assembly process the item can be repaired or replaced at the expense of the customer.


Every product you buy from us must be free of defects or you may return it immediately for credit or replacement.

  • All Gregory Sylvia items are covered by a 3-month manufacturer’s warranty, which covers defective parts experienced under normal wear and the labor required to repair them. We cannot warranty any stones that we did not furnish.
  • Our warranty is valid only at Gregory Sylvia. Improper repair of warranty service performed by someone other than Gregory Sylvia will void this warranty.
  • All jewelry at Gregory Sylvia is genuine, authentic and of consistent high quality and value.
  • Gregory Sylvia disclaims any liability for consequential or accidental damages for breach of written or implied warranty of this item, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation will not apply to you.
  • Our warranty is valid only in the USA.
  • Stone Replacement:

    • We will replace a missing diamond or gemstone on certain jewelry for up to 3 months after purchase, FREE of charge. This warranty excludes any jewelry merchandise that has lost a single diamond or gemstone with a total weight of 0.12 carat or larger.
    1. Jewelry Not Covered Under Warranty:
    • Please be aware that our 3-month warranty only covers manufacturer’s defects. It does not cover the following:
      • General wear and tear such as scratches, dents, nicks or missing stones.
      • Although our jewelry is resistant to moisture, water damage is not covered.
      • Fading/chipping of the material on the product (which depends almost entirely on how you handle the product).
      • Lost or stolen parts.
      • Damage due to personal misuse or negligence.
      • Damage, accidental or otherwise, to the item while in the possession of the consumer not caused by a defect in material or workmanship.
    1. Follow the instructions given below carefully to send your item to be repaired:
    • You must email admin@gregorysylvia.com and notify us that you will be shipping your merchandise. You must include your name, company name, order number item number with the word “Warranty” in the subject of the email. Please provide detail explanation of what is wrong with the jewelry you are sending back.
    • Make no reference to the word jewelry or the contents that you are sending on the outside of the box.
    • You must include a copy of the original invoice along with the item you wish to have repaired.
    • All jewelry must be sent to the following address:
      Gregory Sylvia
      130 West Pleasant Avenue #384
      Maywood, NJ 07607
    • Insure your package for the value of the contents. You are liable if you fail to insure the package you are returning, exchanging or repairing in the event it becomes lost or damaged. Insurance costs involved in the prevention of loss and damage are very minimal. Insure your item for the total amount you paid when you purchased the item.
    • You are responsible for shipping charges on returns, exchanges and repairs.
    • Use only shipping carriers which provide a tracking receipt and insurance against the package.

    Return Policy

    If for any reason you wish to return your merchandise, we will refund, replace, or exchange any item(s) within 30 days of delivery date.

    To Return an Item:

    1. Place a copy of your invoice in along with the item(s) you are returning.
    2. For your protection, we advise that you insure the package for the full amount of the items you are returning plus shipping charges. Gregory Sylvia is not responsible for items lost or damaged while en route back to us.
    3. On your original invoice, if the price of the item you are returning is listed as:
      • Less than $500:
        You can use any carrier to ship your return package.
      • More than $500:
        Ship your package via US Postal Service Registered Mail (FedEx® and UPS® will not insure merchandise over $500).

    Make sure to keep your return receipt for confirmation that your shipment has reached Gregory Sylvia. All return shipping charges must be prepaid by the customer.

    All packages must be returned to the following address:
    Gregory Sylvia LLC
    130 West Pleasant Avenue #384
    Maywood, NJ 07607