We want you to be happy with your purchase. If you are not delighted with your order for any reason, we will accept the return of full-priced items within 30 days from the day the order was shipped. Items must be in new, unused condition, with original tags attached and also accompanied by the original Gregory Sylvia receipt/invoice.
Credit for your returned item(s) will be refunded back to your account (less original shipping cost) in the same form of payment in which it was received. The credit should appear on your next statement.
Please return your item(s) to the following address:
Gregory Sylvia, LLC
13000 S. Tryon St.
Charlotte, NC. 28278
Lost or stolen Items
After an item has been shipped it is no longer under the care of Gregory Sylvia, LLC. We offer Signature Confirmation as a shipping option for an additional fee of $2.50. By not choosing a Signature Confirmation shipping option you waive the requirement to provide a signature in order for your package to be delivered. If your package is lost or stolen, please contact the carrier of the item with your tracking number to report the problem and start a case investigation.
We offer a 1 year warranty against manufacture defects on our handbags and wallets. Items under warranty can be returned using a pre-paid return label provided by Gregory Sylvia, LLC. A fee of $7 handling fee will be deducted for all items returned via mail. Proof of purchase must be provided and Gregory Sylvia staff will determine if the damage is repairable or offer an exchange for equal or lesser value. If the problem was caused by reasons other than materials quality or assembly process the item can be repaired or replaced at the expense of the customer.