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1.  DO YOU HAVE A PHYSICAL STORE LOCATION?

Gregory Sylvia products are sold online only. 

2. WHAT PAYMENT METHODS CAN I USE?

GregorySylvia.com accepts the following methods of payment for purchases:

Credit cards accepted:

  • American Express
  • Discover
  • MasterCard
  • Visa

Other forms of payment:

  • Gregory Sylvia gift cards
  • Paypal

Examples of forms of payment we do not accept include:

  • CODs
  • Personal checks
  • Money orders

3.  WHEN WILL MY ORDER ARRIVE AND WHAT DOES IT COST TO SHIP

We offer three convenient shipping methods for online orders: (1) Complimentary Standard Ground Shipping, (2) 2-Day Flat-Rate Delivery, and (3) Next-Day Flat-Rate Delivery.  Any expedited shipping methods or service are subject to additional service fees.

*Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days. 

** Orders received at our fulfillment center before 12:00 PM EST should ship the same day (during non-holiday/high traffic times); orders received after 12:00 PM EST should ship the next Business Day.  

All deliveries to Puerto Rico, Guam, APO/FPO and P.O. boxes are shipped via our Standard Ground Shipping method only.  For Hawaii, Alaska, Guam, and all APO/FPO and P.O. boxes, please allow additional time for delivery to these destinations. Additionally, for some orders having a high dollar value over a certain threshold, we may require signature for the delivery, which means they may not be eligible for Standard Ground Shipping (however, you will not be charged for the expedited shipping method in this circumstance).

4. DO YOU SHIP OUTSIDE THE UNITED STATES?

We ship merchandise ordered on GregorySylvia.com to all 50 U.S. states, Puerto Rico, Guam and to APO/FPO boxes. We currently do not ship internationally.

5. DO YOU SHIP ORDERS TO MULTIPLE ADDRESSES?

We currently do not ship orders to multiple addresses.

6. CAN I BUY ONLINE AND PICKUP IN A STORE?

We currently operate online only and do not operate any physical Gregory Sylvia retail locations.

7. WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT SIZE OR COLOR AFTER MY ORDER IS PLACED?

Once an order is placed at GregorySylvia.com, you cannot make changes. For assistance please call our Customer Service Representatives at 980-272-8770.

8. WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE PURCHASE?

Returns and exchanges must be made within the guidelines in our Return Policy.

All returns/exchanges of online orders, must be returned within 30 days from the day the order was shipped.

9. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

After we receive a return, it typically takes between 1 to 2 days for us to process your refund.  It can take an additional 10 business days for your financial institution to post this to your account.  Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.

10. IF I GIVE A GIFT TO SOMEONE, CAN THAT PERSON RETURN IT OR EXCHANGE IT FOR SOMETHING ELSE?

Returns and exchanges of gifts must also be within the guidelines in our Return Policy.
To return or exchange please call a customer service representative to obtain a prepaid shipping label. 

11. WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?

Customer satisfaction is our goal at GregorySylvia.com. Please contact our customer service representatives at 980-272-8770 for assistance.

12. I LIVE OUTSIDE THE UNITED STATES. CAN I ORDER FROM GREGORYSYLVIA.COM?

Yes, currently GregorySylvia.com does ship internationally.

13. CAN I SEE A RECORD OF MY TRANSACTIONS WITH GREGORYSYLVIA.COM?

You must be a registered account holder on GregorySylvia.com to access your order history.

14. WHY SHOULD I CREATE A GREGORYSYLVIA.COM ACCOUNT?

Creating an account on GregorySylvia.com can maximize your shopping experience and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register an account. Examples of just some of those great benefits include: the ability to store payment, billing and shipping information for faster and easier checkout.

15. WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?

If you have forgotten your GregorySylvia.com account password, please click on the “Forgot your password?” link during the sign-in process. You will be instructed to reset your password via email. If you choose to submit your email address, we will send you email containing a link to our site which you can follow to create a new password.